Not good, money back guarantee

After you have received the product you ordered, you have the right to terminate the underlying agreement with Cueva Natura within 14 working days of receiving this product. You don’t have to give a reason for this.

If you wish to terminate the agreement, you must report it to Cueva Natura in writing (via e-mail or with this model form). You must then return the product to Cueva Natura within 14 days. However, you must bear the cost of and the risk of returning.

Cueva Natura reserves the right to refuse returned goods if it is suspected that the product has already been used or has been damaged by your fault (other than that of Cueva Natura or the supplier of the product).

If the returned goods are complete, in original/undamaged packaging and unused, we will refund the purchase amount you paid within 14 days of Cueva Natura receiving the product you have returned, taking into account that Cueva Natura may withhold the payment costs incurred on the credit.

If a product is returned that, in Cueva Natura’s opinion, has incurred damage that is due to any act or negligence on your part or otherwise represents your risk, Cueva Natura will notify you in writing (by letter or e-mail).

Products can be returned to:

BK Wholesale BV
Zeverijnstraat 24-R
1216G Hilversum

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