Because we want to comply with the requirements of the Data Protection Act for the processing of personal data, we process your personal data carefully and securely. In this privacy statement we explain what personal data we collect and for which we use your data.
Cueva Natura respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your data to make the orders as quick and easy as possible. Cueva Natura will not sell your personal information to third parties and will only make it available to third parties involved in the execution of your order.
This privacy statement was last updated on May 23, 2020.
Way of processing data and purpose
Users have the option to register. When you register, an account is created for you.
Each user chooses which information they wish to provide about themselves. We only retain and use the personal data that you provide directly at your registration. We delete data that is no longer needed.
The following personal data will be requested and processed by us:
– email and password
– first name, last name
– billing address and shipping address
We also have the possibility to place an order as a user without registration.
If you place an order (with or without account/registration, we need your name, email address, delivery address and payment details to execute your order and keep you informed of its progress. This information is also passed on to third parties involved in the performance of the contract.
Other use and processing
In order for the shopping at Cueva Natura to be as pleasant as possible, we store with your permission your personal data and the data relating to your order and the use of our services. This allows us to personalize the website.
Personal data security
We use strict security procedures, including to prevent unauthorized persons from accessing your personal data, among other things. That’s why we use Secure Sockets Layer (SSL) secure connections for the payment process to protect all information that is exchanged between you and our website. You can assume that our database in which the data is stored is adequately protected, according to the state of the art.
Email and newsletter
We use your email address to inform you about the development of the website and about special offers and promotions. If you no longer appreciate this, you can unsubscribe from our website, but you can also use the link mentioned in each mailing or send an email to email@example.com.
We send these e-mails to existing customers, but also to users who have specifically signed up for the newsletter and have given permission through our websites.
When you log in to our site or send us an email, the data you send us will be kept for as long as necessary for the full response of your request or email.
If you respond to an promotion or contest, we will ask for your name, address and email address. We use this information to execute the promotion, announce the winner(s), and measure the response to our marketing actions.
This privacy statement does not apply to third-party websites connected to this website through links. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.
Provision to third parties
Cueva Natura will not sell your personal information to third parties and will only make it available to third parties involved in the execution of your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
Furthermore, only data will be sent to authorities, should there be a legal obligation to do so.
We use Mollie’s platform to handle a (part of) the payments in our online store. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), Mollie shares personal data and information relating to your financial position with credit rating agencies. All the above-mentioned safeguards relating to the protection of your personal data also apply to the components of Mollie’s services for which they engage third parties. Mollie does not keep your data for longer than is permitted by the legal deadlines.
Shipping and logistics
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is necessary that we share your name, address and residence details with PostNL. PostNL uses this data only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
Under current Dutch and European law, you as a data subject have certain rights with regard to the personal data processed by or on our behalf. Below we will explain what these rights are and how you can invoke these rights.
In principle, in order to prevent misuse, we only send copies and copies of your data to your already known email address. In the event that you wish to receive the data at another email address or for example by post, we will ask you to legitimize yourself. We keep an administration of processed requests, in the case of a forget request we administer anonymized data. All copies and copies of data are received in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
You always have the right to view the data that we (have) processed that relate to your person or can be traced back to it. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this information at our known email address, indicating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we (have) processed that relate to your person or can be traced back to it. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been changed at the email address known to us.
Right to restrict processing
You always have the right to limit the data that we (have) processed that relate to your person or can be traced back to it. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the email address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data that we (have) processed that relate to your person or can be traced back to it, by another party. You can make a request to our privacy contact for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of any information about you that we have processed or have been processed by other processors or third parties on our behalf. In all likelihood, in such a case, we will no longer be able to continue the service, because the secure linking of data files can no longer be guaranteed.
Right of objection and other rights
You have the right, where appropriate, to object to the processing of your personal data by or on behalf of Cueva Natura. If you object, we will immediately cease data processing pending the settlement of your objection. Is your objection well founded that we will make copies and/or copies of data that we (have) processed available to you and then permanently cease the processing.
You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, a cookie is placed from the American company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. Google may provide this information to third parties if Google is required by law to do so, or to the extent that third parties process the information on google’s behalf. We have no influence on this. We have not allowed Google to use the analytics information obtained for other Google services.
The information that Google collects is anonymized as much as possible. Your IP address is emphatically not provided. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the U.S. Department of Commerce’s Privacy Shield program. This means that there is an appropriate level of protection for the processing of any personal data.”
Our website contains buttons to promote web pages (“like”) or share (“tweet”) on social networks such as Facebook and Twitter. These buttons work through pieces of code that come from Facebook and Twitter itself. Through this code, cookies are placed. We have no influence on that. Please read facebook’s or Twitter’s privacy statement (which may change regularly) to read what they do with your (personal) data that they process through these cookies.
The information they collect is anonymised as much as possible. The information is transferred to and by Twitter, Facebook and LinkedIn stored on servers in the United States. LinkedIn, Twitter and Facebook adhere to the Safe Harbor principles and are affiliated with the U.S. Department of Commerce’s Safe Harbor program. This means that there is an appropriate level of protection for the processing of any personal data.
With the help of a permanent cookie we can recognize you when a new visit to our website. The website can therefore be set specifically to your preferences. Even if you have given permission to place cookies, we can remember this by means of a cookie. As a result, you don’t have to repeat your preferences all the time, so you save time and can make a more pleasant use of our website. Permanent cookies can be removed through the settings of your browser.
With the help of a session cookie we can see which parts of the website you have viewed with this visit. As a result, we can adapt our service as much as possible to the surfing behaviour of our visitors. These cookies are automatically deleted as soon as you close your web browser.
Turning cookies on and off and deleting them
More information about turning on and off and deleting cookies can be found in the instructions and/or using the Help function of your browser.
More information about cookies?
On the following websites you can find more information about cookies:
Consumer Association:“What are cookies?”
Consumer Association:“What are cookies for?”
Consumer Association: “Removing Cookies“
Consumer Association: “Disable Cookies“
Privacy statement changes
Or by mail: