Warranty & Complaints
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order breaks during transport or that something else happens that allows you to claim warranty. Legally, you are required to report this to us within two months of the report of the defect. If the defect is within the warranty, we will take care of replacement free of charge.
It can always happen that something doesn’t go quite as planned. We recommend that you first make complaints known to us by emailing [e-mailadres van de webwinkel] . From 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission’s ODR platform. This ODR platform can be found on http://ec.europa.eu/odr. If your complaint is not yet pending elsewhere, you are free to file your complaint through the European Union platform.